What are cookies?
Cookies are small data files placed on your computer or internet enabled device by websites in order to add functionality. A cookie can be used to identify a user’s computer or internet enabled device to the website, or to other third party websites. This allows websites to improve the way they work, such as remembering preferences expressed by a user or tracking a user’s use of a website for statistical analysis. Typically, cookies involve the assigning of a unique number to the visitor. More information about cookies can be found on www.aboutcookies.org and www.allaboutcookies.org.
Cookies on Iarnród Éireann Websites
Iarnród Éireann sets the following types of cookies on your device when you visit our websites:
- Strictly Necessary / First Party cookies
- Performance and Analytics / Third Party cookies
- Targeting and Advertising cookies
These cookies are a mixture of first party cookies, which we set ourselves, and third party cookies set by third party service providers.
Strictly Necessary and First Party cookies
We use the following cookies which are strictly necessary to allow you to access our websites, to move between pages and to receive services which you have requested:
|ASP.NET (ASPXFORMSAUTH, _RequestVerificationToken, ASP.NET_SessionId)||Kentico||Authenticate users access to website, anti-forgery and security cookies|
|CMSCookieLevel||Kentico||Specifies which cookies are allowed by the visitor|
|CMSPreferredCulture||Kentico||Stores the visitor's preferred content culture|
|CMSPreferredUICulture||Kentico||Stores the preferred UI culture of the user|
|CMSViewMode||Kentico||Stores the user's current view mode (Edit, Preview, Design, etc.)|
|key_station, HFS_from, HFS_to||Kentico and HaCon||Used to remember the last station detail input by the user so it can be auto-selected in future interactions|
|FGTServer||Load Balancer||Used to manage our load balancer, remembers which node is serving your content|
|CurrentContact||Kentico||Stores the GUID of the contact related to the current site visitor. Used to track activities on the website|
|Google Analytics (_gaexp, _ga_UA-88290789-1, _gid)||Analyse data for a deeper understanding of customer experience|
These cookies include session cookies that allow users to stay logged in while navigating through our websites and to carry out essential tasks such as adding items to a shopping basket when purchasing tickets on our websites.
These cookies don’t usually contain any personal data and are typically set by Iarnród Éireann to provide specific services such as e-commerce transactions.
Performance and Analytics cookies
Cookies are also used to collect statistical information about visitors of our websites and the pages they view. These cookies allow visitors to receive a high quality experience through customised offerings and facilitate timely identification and resolution of any issues that arise. The following performance cookies are used on our websites:
|Google Analytics (1P_JAR, CONSENT, _utma, _ga)||Non personal - digital analytics tools to analyse data from all touchpoints in one place, for a deeper understanding of customer experience.|
|Google Tag Manager||Non personal - Tag Management Capabilities|
|Hotjar (_hjid)||Hotjar||Hotjar cookie - This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID|
|HJDonePolls||Hotjar||Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in|
|Survey Monkey||Survey Monkey||Personal and Non Personal - Customer feedback and survey*|
|Marketo||Marketo||Personal - Newsletter communication|
Allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness.
|UserLike||UserLike||Personal and Non Personal - tool to have live chat capabilities to assist customers* and statistical information|
|Botsify||Botsify||Personal and Non Personal - tool to have automated chat capabilities to assist customers* and statistical information|
|BIGipServerPool-xxxx||Load Balancer||Associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server|
|_biz_nA, _biz_uid, _biz_flagsA, _biz_pendingA||Marketo and Cloudfare||These cookies are used to by Cloudflare to support performance optimisation and security|
|_source, _A_time||Marketo and Cloudfare||These cookies are used to by Cloudflare to support performance optimisation and security|
|__cf_bm||Marketo and Cloudfare||This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website|
|__cfduid||Marketo and Cloudfare||Used by the content network, Cloudflare, to identify trusted web traffic|
|ads_prefs, auth_token, csrf_same_site, csrf_same_site_set, des_opt_in, dnt, eu_cn, guest_id, kdt, personalization_id, remember_checked_on, rweb_optin, tfw_exp, twid, lang||The Twitter cookies are used to enable you to share pages and content you find interesting on the social network. These cookies may also be used for advertising purposes|
|DV, OTZ, HSID, SID||Used to build profile and analysis of website visitors|
Information collected by these cookies is aggregated and used anonymously. *Where personal information is provided such as name, email, social media log in or contact number is only used for the purpose of the communication or to contact you in relation to the topic you were communication with us on.
Targeting and advertising cookies
|Google AdSense||Google||Advertising and re-targeting|
|DoubleClick (DSID, IDE, _fbp, ANID, APISID, NID, SAPISID, SIDCC, SSID)||Google||Advertising and re-targeting|
Other third party cookies
Some cookies that have been set on our websites are not related to Iarnród Éireann. When you visit a page with content embedded from a third party such as YouTube, Twitter or Facebook, these service providers may set their own cookies on your web browser.
|YouTube and Google||Social media tracking user interactions for statistical purposes|
|Facebook and Instagram||Social media tracking user interactions for statistical purposes|
|Twitter ||Social media tracking user interactions for statistical purposes|
Controlling and disabling cookies
If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings. For further information about how to turn off cookie acceptance please refer to the “Help” function in your browser.
Please note that disabling cookie support may prevent the Website from functioning properly and you may not be able to fully utilise all of its features and services. Click the link for more information on how to manage cookies, including how to opt-out of performance cookies.
In order to see all cookies operating on a platform there is several useful tools available that will enable you to see what is being tracked and some even give you the option to disable tracking you do not want for free.
Prior to contacting us, please review all of the information above.
|Information Missing, General Queries or Feedback||Data Protection Complaints or Requests|
|Iarnród Éireann - Digital Channels|
|Iarnród Éireann - Data Protection Officer|